Frequently asked

FREQUENTLY ANSWERED QUESTIONS

Can I change my plan?

Yes you can. The following path is possible: One Page Plan > Professional Plan > e-Commerce Plan >

You can also move to Microsoft SharePoint Online, Google Workspace or Google Classroom service and support with us from any of the plans. Find out more

How long does it take?

One Page Plan: 1-7 days

Professional Website Plan: 3 -10 Weeks

e-Commerce Website Plan: 2 – 4 Months

A Restaurant website with booking is required.

Often times. So, together with your website, we can integrate your own booking facility and/ or assist you to integrate your Menu and booking with the popular platforms such as TheFork, OpenTable, Quandoo, and others. The support also extends to integrating Delivery service providers and Apps such as Deliveroo, Uber Eats and Just Eat – among others. The choice is yours.

Do you make tuition/childcare/nursery/learning websites?

We do. We have the experience and know the things involved in this particular type of WebIT services.

When children are involved, there are a number of things all parties need to be aware of, and be compliant. For example, Safeguarding is of a paramount importance. Those who deal with this kind of work need to possess a DBS clearance. There are also Directives with regards to the website and what it has to include (or not to).

One of the sites we set up for a client was a learning hub. It included a registration form with a payment system. It enables parents to explore available resources and times, and make an enquiry or a reservation when interested. From supporting individual business owners of a learning hub to colleges belonging to Organizations – we have the experience. We can provide References.

The Learning/ School/ Nursery environment has a particularly unique set:

There are the students, the teachers, the process (the learning/ the activities), the staff, the parents and regulators – who all need to communicate digitally, some of that being direct, and the others distinct. There are great tools and configurations to be made but one system which works well for one of the above, may not be suitable for the others.

I need a website urgently for an event.

It depends. You would probably want to consider the One Page Plan which is the quickest to set up suitable for one-off events and/or as a temporary domain holders. Find out more

The contact detail in our website is wrong

Where we manage your website, we just publish whatever is given to us. We will be happy to update that for you though – with reference to the SLA.

Where you manage your websites, follow the easy guide provided on how to edit/ update your own website – which a very simple process. Just make sure to secure your user names and passwords.

Emails not coming through
  1. Check your spam folders
  2. Check with the sender – in case they got your email wrong
  3. Refresh your web browser
  4. Click the send/ receive tab on your desktop client
  5. Make sure you are connected. Connectivity – Wi-Fi/Internet/ Network all good at the moment?
  6. Restart ( not your laptop or Desktop) but your desktop client/program we have put in place for you
  7. Still nothing, and you are sure there must be an email coming? Give us a call so we can check some technical stuff for you. For example, there is a limit on the size of email attachments that can be sent across.
The email I sent just sits in the Outbox
  1. Have you got your receiver’s email correct?
  2. Make sure you are connected. Connectivity – Wi-Fi/Internet/ Network all good at the moment?
  3. Attachments included? Is it heavy?
  4. Click the send/ receive tab on your desktop client
  5. If you can still open the message from the outgoing folder, make sure you copy/ save your composition elsewhere, and restart your desktop client/program we have put in place for you.
  6. Still not going out? Give us a call so we can check some technical stuff for you.
Do you provide social media?

We do, that is, we will help you set up some of those pages and services or we will just do it all for you. Which ever way the social facilities are established, it shall be up on us to make that an integral part of your business. It is part of the chat.

How much is it?

Find out here

Demystify for me the difference between Social Media and Digital Marketing

Not sure if we can do that. We can try. We think they are similar acts, but not the same. Social media might mean those great services provided by Meta/Facebook/Instagram/WhatsApp, Twitter/X, May be YouTube as well?, TikTok, Telegram…and the like. So, you can create these things yourself and use them if you like, while the companies run an AD by the side or somehow. Digital marketing, however, is almost like you running the Adverts.

I am interested in Search Engines for my Business.

Yes. We do that. That is Search Engine Optimisation. Great search companies such as Google provides Webmaster tools. We use those tools to tune your website. Your key words, the settings, the user’s queries, reports, analytics, opts and all that involved.